Terms of use.

These terms are an agreement between you and Itzi for use of the website, application, compatible APIs and related services. Questions can be sent to contact@itzi.app.

These terms apply when you browse Itzi, create an account, use a model or tool, call an API, or purchase usage. If you use Itzi for an organization, you confirm that you can accept these terms for that organization. If you do not agree, do not use the service.

Provide accurate registration information and keep passwords, recovery codes, sessions and API keys confidential. You are responsible for activity performed through your account. Tell us promptly if you believe the account or a credential has been compromised.

Features and model availability can change as the product and its underlying infrastructure evolve. AI output is generated probabilistically and can be incomplete, inaccurate or unsuitable for your purpose. Review important output before relying on it. Itzi is not a substitute for qualified medical, legal, financial or other professional advice.

• Do not use Itzi to break the law, violate rights, deceive or facilitate abuse.
• Do not distribute malware, exploit minors, enable non-consensual sexual content, or create instructions intended to cause serious harm.
• Do not probe or bypass security, rate limits, access controls, usage accounting or safety systems without written authorization.
• Do not overload, scrape, resell or automate the service in a way that disrupts normal use or avoids an applicable commercial agreement.
• Do not use content that you lack the right to upload, process or share.

You retain the rights you hold in prompts, uploads and other content. You grant Itzi the limited rights needed to host, transmit, process and display that content to provide and secure the service. You are responsible for having the necessary rights and permissions. Feedback may be used to improve Itzi without payment or an obligation of confidentiality.

Itzi and its original software, interface, text, graphics and branding are owned by their respective operator or licensors. These terms do not transfer any trademark, copyright or other intellectual-property right to you. Third-party models and materials remain subject to their own applicable rights.

A one-time payment or each completed Monthly Support period adds the same US-dollar amount to your Itzi balance. The balance is non-transferable, has no cash value and does not expire. Model and tool usage is deducted at the customer price shown by Itzi. Payment details are handled by the checkout provider and are not stored by Itzi.

Itzi Select plans are optional, fixed-term purchases made from your Itzi balance. Each purchase starts immediately, lasts for the period shown at confirmation and does not renew automatically. Included access is limited to the listed models, technical limits, temporary capacity and the Fair Use Policy accepted at purchase. Optional PAYG fallback settings can charge requests to your balance only in the situations selected by you.

Welcome credit is a promotional benefit limited to eligible accounts. Automated security checks may place it on hold when signup activity is associated with automation, anonymous infrastructure or duplicate accounts. One completed payment with the verified account email releases the hold automatically. The payment is added to the Itzi balance under the normal payment terms. Codes and administrator balance grants do not release the hold.

A refunded payment reverses its corresponding Itzi balance. Monthly Support can be cancelled through Buy Me a Coffee. Cancellation stops future Monthly Support credits and does not erase balance from completed periods. Itzi Select purchases do not renew, so there is no recurring subscription to cancel. If a refunded payment released a welcome-credit security hold, the unused welcome credit may be placed on hold again. Refund requests are reviewed by support and are granted when required by applicable law or when we determine that the service was not provided as promised. Nothing in these terms limits a mandatory withdrawal, refund or consumer right that applies to you.

We may maintain, change or discontinue features and may limit or suspend access to protect users, comply with law, address non-payment or enforce these terms. Where practical, we will provide notice of material changes that affect paid access. We may remove content or close accounts involved in serious or repeated violations.

Third-party models, tools and websites can have their own terms and availability. To the extent permitted by law, Itzi is not liable for indirect losses, lost profits, lost opportunities or decisions made without appropriate review of AI output. Nothing excludes liability that cannot legally be excluded, including liability for fraud or intentional misconduct.

If you are a consumer, you continue to benefit from mandatory protections and courts available under the law of your country of residence. Contact support first so we can try to resolve a dispute informally. Updated terms will show a new date and version. Material changes will apply prospectively after reasonable notice where required.

Write to contact@itzi.app with a clear subject such as Terms question or Refund request. Signed-in users can also open a ticket from the Support area in Itzi.